About me

As a UX writer, I advocate for the consumer across all the decision points in their journey, from where and how it begins through its natural end, while managing relevant stakeholders and achieving business goals.

The common thread that unites my work as a systems thinker, storyteller, and strategic MBA—and what I consider my superpower—is connecting the dots: across business needs and strategy, among agile and hybrid teams, and in the ever-critical task of serving both the bigger picture and the granular details.

The sheer variety of my work and life experiences to date provides multiple lenses that inform my work in content design, UX writing, content strategy, and team leadership roles.

Simply put, I light up at the intersection of words and design. Earlier in my career, this meant where text and images combined for layout, whether in print or online. Now it means having followed a more tech-informed user experience over to the product stack. Where the sooner we can light things up, the better.

When I’m not knee-deep in UX writing, I am a part-time professional musician and volunteer end-of-life doula. I'm also a proud member of NATS (National Association of Teachers of Singing) and Dancers Over 40.

EXPERIENCE

Consumer Reports, as CR’s first UX Writer, charged with establishing and helping shape the UX writing function across Consumer Reports: UX Writer, full-time remote [contract]: Oct 2025–present

PRIOR EXPERIENCE

what became a ‘job search gap year’ post-layoff. Tech | Media | Financial Services, full-time hybrid: Sept 2024–Sept 2025

Indeed Inc., UX Content Designer, Indeed Hire, full-time remote: Apr 2022–May 2024 (position ended by company layoffs)

Forbes Media LLC / Forbes Advisor, Lead Editor, Banking (and Senior UX Writer, in absence of UX function); Assigning Editor, Banking and Personal Finance, full-time remote: Dec 2019–Mar 2022

Contently, Managing Editor and Content Strategist, where primary clients included LegalZoom, Dell Technologies, Discover Credit Cards, First Horizon Bank, The Hartford, Guardian Life, and Prudential Financial, contractor, full-time hybrid: Jan 2016–Feb 2020 and contractor, part-time remote: 2020–2023

d/b/a IMAGINE Communication, Principal | Consultant | Senior Content Designer, Editor/Writer, Content Strategist, where primary clients have included ADP, BMW North America, Deloitte Consulting, ESI Design, and Polo Ralph Lauren, full-time: Sept 2001–Dec 2010 and Jan 2014–Jan 2016 and part-time: Dec 2010–Jan 2014 and Jan 2016–present

Guardian Life Insurance [not a communications role], Financial Representative of The Guardian Life Insurance Company of America and Registered Representative and Financial Advisor of Park Avenue Securities LLC; interim Life Brokerage Manager, Dec 2010–Jan 2014

Winstar Communications, Director, Employee Communications, Sept 2000–Jul 2001 (position ended by corporate bankruptcy)

Deloitte Consulting, Global Manager, Internal Communications, Sept 1998–Sept 2000

[prior roles include HR/Benefits Communications Consultant (full-time); in managed health care: Senior Writer, Manager of Marketing Communications, National Accounts Manager, Contract/Proposal Analyst, and Technical Marketing Consultant; in the nonprofit sector: Executive Director, Very Special Arts CT, Graduate Intern—The Kennedy Center (Washington DC), and Assistant to the Director, Dept of Athletics, Yale University]

INDUSTRIES SERVED

• Nonprofit management

• Managed health care

• Employee benefits consulting

• Management consulting

• Telecommunications

• HR/workforce management SaaS

• Life, accident, and health insurance

• Personal finance and banking

• Financial service journalism

• HR recruitment and staffing

• Arts and higher education

Clients have included: ADP, BMW North America, Deloitte Consulting, ESI Design, Wachtell Lipton, Debevoise & Plimpton, Clifford Chance, the NewYork-Presbyterian hospital system, LegalZoom, Dell Technologies, Discover Credit Cards, First Horizon Bank, The Hartford, Guardian Life, Prudential Financial, Aetna Health Plans, Polo Ralph Lauren, Timberland, and major labor unions.

EDUCATION

MBA, Yale University, Yale School of Management (Major: Marketing, minor: Organizational Dynamics)

MM, Yale University, Yale School of Music (Major: Singing). Belding Apprenticeship Award

BA cum laude, Randolph-Macon Woman’s College, Phi Beta Kappa, R-MWC Distinguished Scholar

Continuing education after 31 May 2024 layoff included completing 35-hour PMP Certification prep course, plus online work in accessibility, generative AI, OOUX, and Human-Computer Interaction: The Foundations of UX Design